Every business requires customer service. Smaller businesses typically lack the resources required to hire the full staff of customer service representatives who can respond to every question or concern.
Help Desk Software is an ideal tool to streamline this process. You can control business by phone, email, and various other channels. These tools will assist your team and you to grow as your business expands.
A help desk could include several tools, like the shared mailbox, knowledge database, and a live chat solution. There are not all help desks that have all the tools listed.
In this Article, I’m going to give details about the Best Help Desk Software for Small Business. You can pick the most effective one based on the features such as the user interface, deliverability, security email templates, price as well as GDPR compliance integrations.
What is Help Desk Software?
Help desk software is an excellent tool for improving the experience of customers. 75% of customers would like to have a consistent experience no matter the method they use to contact the business via telephone, social media or even in person. It combines all customer service interactions into one platform that is omnichannel.
1. Zoho Desk
Zoho Desktop offers customers with omnichannel support via email, phone, and even on the web. Automate repetitive tasks such as scheduling and notifications to customers. Zoho Desk is an AI-powered assistant that is able to identify anomalies and analyse customers’ interactions. Customers can also upload Knowledge bases and FAQs to help answer their queries. The platform is part of the Zoho ecosystem, and it integrates with a variety of other tools, like Zoho CRM as well as Microsoft Teams.
The paid plans cost $12- $35 per agent per monthly and include advanced features such as multi-department ticketing, customer happiness ratings, and multi-department ticketing. They include features that are more advanced, such as multi-department tickets, customer satisfaction ratings, and ticketing across departments. Also, you can avail an initial trial of 15 days for free.
2. Freshdesk
Freshdesk offers an outstanding help desk solution for small-sized businesses. It is a robust application that comes with numerous essential and sophisticated features that aid you in providing customer support. It’s also cost-effective and adaptable. Its most important features are self-service and ticketing, as well as customization of collaboration, customization, and reporting, and the multichannel helpdesk.
Freshdesk offers a variety of third-party applications and partners, including Shopify, Office 365 and Slack. You can utilize the tools are already in your arsenal. This lets customer service departments easily alter the platform to fit their requirements and expand it according to their needs.
Freshdesk provides a no-cost plan that allows agents to use unlimited to utilize the social and email ticketing system. The cost for monthly payments on paid plans ranges between $15 and $99 per agent. They also provide advanced features, such as time tracking as well as automation, round-robin routing and automation. All features are available to try for free for 21 days.
3. Zendesk Support
Zendesk is a complete help desk solution which includes a variety of services that is able to enhance customer service. Its user-friendly interface is user-friendly and its responsive design lets users to incorporate it into your workflows. It is available via SMS, email or live chat social media and even telephone. Effective collaboration is feasible that allows your employees to resolve issues efficiently and to be more efficient.
The program cThe software is able to streamline a variety of processes. If you are faced with frequent customers’ questions, agents can utilize the software to design regular responses.
Zendesk for Services’ base plan is $49 per agent month. This includes all-channel ticketing and self-service information base, as well as the possibility of up to fifty AI automated responses. Plans start at $79 or $99 for each agent per month. The plans provide advanced options including multilingual support and integrated community forums. Each plan comes with the opportunity to test them for free.
4. SysAid
SysAid integrates the management of assets, business intelligence and automation into one help desk system. It offers the tools you require for managing the management of your IT service, such as chat systems, ticket management and benchmarking of industry. It also has the self-service portal, which allows users to create tickets, access the IT news, make requests for assistance and access the knowledgebase.
Sysaid’s automated function is another noteworthy feature. It automatizes repetitive and manual tasks, which decreases the work load of your service desk personnel and allows them to focus on more productive tasks.
5. ServiceDesk Plus
ServiceDesk Plus ManageEngine. ManageEngine provides a help desk for IT solution. It is available in cloud and on-premises versions. It helps IT teams to create best practices using ITSM workflows. ServiceDesk Plus also offers customizable, code-free features and intelligent automation capabilities. It can be integrated with various business tools, including Outlook, Jira Service desk as well as Microsoft Teams to ensure smooth operation.
ServiceDesk Plus plans start at $495, and then go up to $1,195 for the year. Additional features are available to enhance the user experience. A custom-designed program can be developed to meet the requirements for the IT Support team.
6. Jira Service Desk
Jira Service Desk from Atlassian is an IT help desk solution. The tool helps IT teams to handle the service requests of customers and teams. To help your team members to be more efficient, you can set up an online self-service portal which allows them to access assistance in a short time. Jira Service Desk is a single platform that simplifies IT help desk tasks. It works seamlessly with Microsoft Teams and Slack to allow employees to ask for help using the tools they already use.
A help desk program for free is available for three agents as well as a website. The price for paid plans ranges from $20 up to $40 per agent for a month. These plans come with additional options like audit logs as well as service status pages. They are able to provide support for as high as 55,000 service staff. They can also provide customized pricing for your enterprise.
7. Freshservice
Freshservice gives IT support through the service desk. The modern and user-friendly interface makes it easy for teams to utilize. Thus, training is not required. It is able to be tailored to meet the requirements of IT or support that is not IT-related. Multi-channel support streamlines tasks and resolves support issues through different channels, including chat, email and phone. It can also be used to support customers in-person. It comes with many functions including managing assets and incidents managing service catalogs, reports and integrations, as well as gamification.
Support staff can make use of their mobile support desk application available on Android as well as iOS to assist customers while they’re off. Freshservice plans are perfect for small-sized businesses since they are available to teams that grow. If you’re a minimum of three agents and 100 users You can also avail the plan for free.
8. Hubspot Service Hub
Hubspot Service Hub offers customer service software within Hubspot’s marketing and sales platform. This platform connects front office teams with a single, unified display. It makes use of the CRM technology. Every interaction with customers can be tracked from one point. There are numerous tools to manage teams that assist you in managing the availability of your employees and their permissions across your company.
Hubspot’s customer service platform starter plan starts at $45 per user per monthly. The plan offers basic automatization, tickets, as well as live chat. Enterprise and Professional versions cost $1200 and $360 each month.
9. Salesforce Service Cloud
Salesforce Service Cloud tackles support issues that affect businesses regardless of size, and even smaller ones. It has a variety of features that allow you to manage support requests and direct questions. This software combines service requests from multiple channels into a central place that makes it easy to prioritize, sort and react more quickly. Additionally, it comes with great tools for managing contact that can help you improve your customer support KPIs and metrics .
The simplicity of Salesforce Service Cloud is the reason it stands out. It’s simple to setup and you can begin using it straight out of the box. Trailhead is one of the most authentic Salesforce Online Learning Platform, is easy to understand how to use it. It also comes with Service Cloud modules. The application can be scaled to meet your needs, making it an ideal tool for growing your small-scale company. Einstein AI is a great feature. Einstein AI feature allows you to automate a variety of routine tasks. This allows you to concentrate on your company’s most crucial aspects.
10. ManageEngine
ManageEngine is an IT Operations and Service Management platform. The company offers a range of help desk solutions, which include remote management, server and network management. You can customize the experience to suit the needs for your support IT team. There is Help desk applications that lets you manage and track customer tickets all from one central location.
Every ManageEngine solution is offered as a separate product. Prices differ based on the features you need. Each product comes with no-cost trial or demo versions.
11. Cayzu
Cayzu allows you to handle any support query quickly. It helps you automate your workflow by routing emails with specific subjects and descriptions, or directing them to an correct agent and marking them with priority (e.g. billing). Automated follow-ups will be done to make sure that the tickets are in good standing. If no response is received within the specified time your ticket is closed.
It is possible to use multiple ways to assist your customers, such as email as well as social media and a websites. While it’s not as robust than other solutions however, it’s one of the lowest priced in the field and includes all the features needed for running virtual helpdesks for small companies. There are five plans to choose from that each have various features and costs dependent on the number of agents you’ve got.
12. LiveAgent
LiveAgent Combines a variety of possibilities for customer communications into one program. There are many ways to offer support via forums or video calls as well as other applications like Slack. Live chat is integrated in the Slack platform. It is a user-friendly interface that is easy for groups to utilize, and also saves their time. Automated options include ticket tag assignment, ticket assignments as well as the ability to establish individual rules.
Basic tickets cost 15 dollars per month. It also provides email support as well as help desk support. Help desk software that includes chat and email is priced at just $29 per month. The all-inclusive version costs 39 dollars per year per user. There is a free plan availablethat provides a customer support portal that includes chat telephone, email and chat support, in addition to an account history of 7 days.
Which free help desk software is best?
There are numerous Help desk software products accessible that offer low-cost versions to small-sized enterprises. Freshdesk, Zoho Desk, and Freshdesk have the best features. Zoho Desk provides email support for up to three customer support agents. Freshdesk’s free plan allows unlimited agents through email or tickets via social media.
What is a help desk ticketing software perform?
The help desk ticketing application is a program that tracks and manages all customer service interactions. They could be via telephone, email and live chat. The software tracks each communication and then assigns tasks to every concern.
Which Help Desk software is the most suitable for customers?
The type of customer support questions you get will decide which program is best. A solution that is full-service like Freshdesk and Zoho Desk are the best choice when customers contact you via several channels. You might prefer a specific option like Jira Service Desk ManageEngine and ManageEngine if you provide IT support. Hiver as well as HappyFox are a good choice for those who wish to focus more on self-service capabilities or ease of use.
What do help desk software from Microsoft offer?
Microsoft does not offer an individual help desk system. There are numerous alternatives that can be linked to different Microsoft platforms. Microsoft Dynamics 365 provides help desk functionality within its business suite of apps. Microsoft AppSource also offers third-party applications like HelpDesk along with Help Desk PLUS that are hosted on Microsoft SharePoint.
